Contact Us
Start a Return or Exchange?
Follow the easy steps in our return portal here:
What is the status of my Return or Exchange:
If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.
Where’s my package:
It's challenging running a small brand right now and things are a bit backed up on our end. Due to social distancing we only have 1 person in the warehouse right now to process, pack and ship orders. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. We expect most orders to ship in 1-3 weeks. Your tracking link will update as soon as your package is picked up by DHL. Don't worry you didn't make a mistake, we have your order, and we're taking care of it as fast as we can. Thanks again for having patience with us during these times and supporting our brand.
Where's my order confirmation?
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at hello@mataleao.co.uk with (Order #, No Confirmation Email) please allow our team 2-4 business days to respond.
Wrong item delivered or missing item(s):
If we sent you the wrong order or forgot to put items in your order, please email hello@mataleao.co.uk with pictures of the packing slip and item. We will send the correct order out to you after confirming.
Did you enter the wrong shipping address at checkout?
If you fat fingered your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email hello@mataleao.co.uk with
If you read through our FAQ'S and still need help or have a question please send an email to:
(please include a subject line)
* Things are backed up right now, please allow 2-4 business days for a response from our team, Monday-Friday 9am-5pm (pst).
Then have a NAME EMAIL MESAGE section below
